WAYNE, PA -- (MARKET WIRE) -- 07/23/09 --
U-Store-It Trust (NYSE: YSI), a national
self-storage company offering
storage facilities, service and solutions, announced today it has signed an
agreement with inContact (NASDAQ: SAAS) to provide the advanced contact
center platform in U-Store-It's national sales center. U-Store-It selected
inContact for its market-leading on-demand customer contact center platform
and its ability to integrate with
U-Store-It's existing customer relationship management (CRM) technology
from Salesforce.com.
U-Store-It will combine inContact's contact center platform with
Salesforce.com's industry-leading CRM technology. As a result, U-Store-It
will enhance sales center agent efficiency and deliver increased customer
service. Salesforce.com automatically pre-populates the caller's
information based on updates from the inContact platform. The integration
between inContact and Salesforce quickly provides agents with real-time,
seamless access to customer data.
Upon complete integration, the inContact and CRM technologies will provide
U-Store-It sales center agents with a unified view of customer history, as
well as timely information on self-storage facilities and network partner
activity. U-Store-It anticipates the integration will be completed by
November 1, 2009.
"Our sales center is vital to provide first-class service to our
customers," said U-Store-It Chief Executive Officer Dean Jernigan.
"inContact's advanced contact center platform is a strong leader, as is
Salesforce.com's CRM technology. We are extremely pleased to partner with
both. More importantly, we chose these partners because we know their
technology will integrate well and enhance our ability to deliver superior
service to our customers."
About inContact
inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand
customer contact center platform, inContact, to approximately 600 contact
centers across the globe. With its roots in telecommunications and network
infrastructure, inContact is unique in its offering because it combines a
powerful connectivity backbone with a world-class software platform.
Companies with contact centers of all sizes have turned to inContact to
address their contact handling needs as well as to manage and improve their
agent workforces. The inContact platform has grown from a powerful
Automated Call Distributor (ACD) with skills-based routing, Computer
Telephony Integration (CTI), and Interactive Voice Response (IVR) with
speech recognition, to include an innovative online hiring solution, an
eLearning and communications application, workforce management
functionality, and a customer feedback and survey solution. Because the
inContact platform is delivered via a Software-as-a-Service (SaaS) model,
customers can realize significant cost savings and flexibility compared to
premises-based alternatives. To learn more about inContact, visit
www.inContact.com.
About U-Store-It Trust
U-Store-It Trust is a self-administered and self-managed real estate
investment trust. The company provides self-storage solutions in all 50
states through its 384 company-owned facilities and the U-Store-It Network,
which consists of approximately 264 additional third-party locations. The
company's self-storage facilities, storage space and storage solutions are
designed to offer affordable, easily accessible, secure -- and in certain
locations, climate-controlled storage space for residential and
commercial customers, as well as boat storage and mini storage.
According to the Self Storage Almanac, U-Store-It Trust is one of the top
four owners and operators of self-storage facilities in the U.S.
Visitors may go online to http://www.ustoreit.com to learn more about the
company and to find a nearby storage facility. Visitors to ustoreit.com can
also view the sizes and features of individual self-storage units, reserve
storage space, and pay their storage bills online using a safe, secure
online payment function.
For more information about business or personal storage call U-Store-It
toll free at 1-888-U-STORE-IT.
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U-Store-It Contact:
Tim Martin
Chief Financial Officer
(610) 293-5700