Social Commitment
Self-storage is a hyper-localized business and our goal is to provide strong support for our teammates and leave a positive impact on the communities in which we operate.
Our people are the key to our business, as our approximately 3,000 teammates around the country are responsible for providing our award-winning service to our customers. We believe celebrating & supporting diverse perspectives makes our business better. Our Policy on Equal Employment Opportunity and our Philosophy Regarding Respect in the Workplace have supported our culture of inclusion and collaboration where every teammate can feel comfortable bringing their unique backgrounds and attributes to work every day. We believe in building from within so we provide structured training programs to develop new leaders, allowing us to promote 390 teammates to new roles in 2021. We are focused on teammate engagement and our annual engagement survey showed that we placed in the 60th percentile for engagement nationally across the 91% of teammates that responded. We provide a competitive benefits program to promote and support the health and wellbeing of our teammates.
We are focused on providing high-level service to our customers and their feedback is a key component to ensuring that we continue to serve them in the best way possible. We also want to be good citizens in the neighborhoods in which we operate so we look for opportunities to positively contribute through volunteer work and provide paid time off to our teammates to participate in these activities.